Kempinski Hotel Mall of the Emirates, Dubai

I wanted to take a moment to express my sincere gratitude for the exceptional service and wonderful facilities provided during my stay. Every aspect of the experience was truly outstanding. A special thank you to Fatma Ahmed, the Lobby Ambassador, for her incredible kindness and warmth during check-in. Her attention to detail and personal touch made a significant impact, and we felt so welcomed and cared for. This hotel truly knows how to make guests feel at home, and I will definitely look forward to returning. Thank you again for making my stay so memorable.

Everything ok but with this price of the room i have seen much much better ..the price is definitely overated..as all of the dubai city..nothing to see except one mall...one time is enough..never again for sure..so much better places..

I have stayed at Kempinski Mall of the Emirates before, and it was again the perfect choice for my anniversary. The location is unbeatable—directly connected to the Mall of the Emirates, making everything so convenient. The breakfast area has moved to the main lounge near the lobby, and it still offers excellent quality and variety. The pool renovation is now complete, and it is much improved compared to before. The pool staff are very friendly and attentive, which made the experience even better. The suite lounge was also extremely convenient for quick snacks and drinks. The entire staff—especially the reception—were outstanding, warm, and professional, making us feel truly welcome. The value for money is excellent; the suite facilities, service, and comfort are among the best in Dubai.

The staff were amazing. From the valet to the front desk and house keeping, everyone was amazing and polite. We got a free room upgrade too. Wifi was decent, amazing breakfast and seating area. Location wise it was perfect, right next to the Mall of Emirates, and 20-30mins from all other major locations in Dubai. You get free car parking if you are a hotel guest.

Stayed for 5 nights. Upgraded to Grand Deluxe Room - best decision, to make family stay more comfortable. Know Dubai very well , so chose this hotel for location, convenience and facilities, which were spot on. Bed was super comfortable (good quality). Staff are very attentive from the start till the very end. Staff are the highlight here : from reception , valet, limo driver, doorman, pool host to breakfast hostesses and housekeeping. Hospitality is top notch - we felt welcomed.