Kempinski Hotel Mall of the Emirates, Dubai

Everything in terms of the facilities and food was top notch..!

Stayed for 5 nights. Upgraded to Grand Deluxe Room - best decision, to make family stay more comfortable. Know Dubai very well , so chose this hotel for location, convenience and facilities, which were spot on. Bed was super comfortable (good quality). Staff are very attentive from the start till the very end. Staff are the highlight here : from reception , valet, limo driver, doorman, pool host to breakfast hostesses and housekeeping. Hospitality is top notch - we felt welcomed.

We had a wonderful stay at The Kempinski. The staff were all very attentive and were brilliant with my children too. I loved the peacefulness of the pool, it was shaded in many parts too so the children were comfortable throughout. The decor and cleanliness was of the high standard you would expect of The Kempinski brand. We had dinner in 2 of the restaurants the food was really good. Breakfast buffet was exceptional. The beds were really comfortable too and we were provided with all extras we asked for from firm pillow to an extra pair of slippers. I wanted to also say a big thank you for the beautiful surprises left in our room when we arrived, a cake, a Happy Anniversary note and the bathroom was laden with fresh rose petals they smelled divine! Thank you Kempinski, we will be back!

The family room was luxuriously furnished and felt like a nice home away from home. As we opened each door, the waow effect kept overwhelming us as a family of 5 people. Views of the Burj Al Arab was spectacular, the dinning room made us feel even more exhilarated. Although, we arrived too early for our check in, we were allowed to drop off our bags and explore the Emirates shopping mall. Upon check out, got whisked away from the hotel in style in a luxurious Lincoln Navigator. Who needs the distant 7 star hotel in the palms when the excellent location of Kempinski beckons? We covered 90% of all the major tourist attractions from the Kempinski within 24 hours!

The staff are amazing extremly polite, friendly always with a big smile willing and ready to help, starting from the door man to the front desk to the management , room size was perfect with amazing facilities , breakfast is very good well actually way above good , the staff and the manager are exceptional , they just want to you to relax and enjoy and they will do anything they can to make you happy, food quality and variety is excellent.Front office greets you every day by name again with a genuine big smile asking if they can help with anything. One day we received a call from a UAE number to find out it is the hotel , they were making sure we are good enjoying Dubai and wondering if they can do anything for us to make our trip memorable thanks Mr Gad from the front desk Breakfast restaurant manager passes by the table every visit minimum 3 times to check if we need anything and if the food and the selection is up to our expectations , before you coffee is about to get done and have the last sip he will get you another one and so on . if you want anything which was not on display he will go out of his way and do anything to make you happy and satisfied. can't wait to be back, we thought next time we are in Dubai we will go to a different hotel , but after our last experience no way we all agreed to come back to the same hotel. We forgot quite an expensive ring in the safe box , we called from the airport like a few hours after checking out , 30 mins latter the hotel called back to inform that they found the ring , thank you A very special thanks to an amazing Mr Gad front office. Wish you all the best, can't wait to see you all soon thank you